Questions & Answers

Integration specialists (employment agents and case managers) are your first point of contact for questions about finding work, starting a job, or training opportunities (further education).
In addition, they can provide support with challenges relating to childcare, addiction, or debt problems if necessary.
Job and training seekers receive information about current developments in professions and industries, labor market requirements, and individual placement prospects.
At a glance:

• Overview of current developments in professions and industries
• Presentation of current labor market requirements
• Determination of individual placement prospects and support needs (potential analysis)
• Development of an integration plan/cooperation plan
• Submission of job offers
• Support services on the path (back) to the job market

The potential analysis forms the basis for our joint collaboration. We will discuss with you to identify your strengths, knowledge, and skills. In doing so, we will take into account your aptitudes and inclinations with regard to possible occupations and determine any support options that may be necessary.

Thinking about your first contact may raise questions and make you feel uncertain. We would like to explain how the first meeting with your integration specialist at the employment agency will proceed.
As a rule, all clients


• strengths- and potential-oriented profiling is carried out,
• jointly set a goal,
• agreed on the strategy or strategies for achieving the objective, including the manner and time frame, and
• A cooperation plan has been agreed upon. This describes the "common thread" for further cooperation.

Please bring your application documents with you to the first appointment. If you do not have any application documents, we can help you prepare them.

The current situation is discussed jointly in follow-up meetings. Previous activities are reviewed and the contents of the cooperation plan are examined to determine whether they are still valid.

If necessary, agreed activities and support services are updated and adapted to the individual's personal situation. Follow-up discussions are particularly important in terms of the continuity and consistency of the integration process. They are crucial to the successful completion of the integration process.

If the job center has asked you to attend an appointment in person, your travel expenses will be reimbursed. Please ask your integration officer for the "Application for reimbursement of travel expenses to the appointment" during your appointment.

The aim of case management is to improve the chances of integration for people in difficult life situations. These obstacles can have many causes, such as a complete or partial lack of childcare, loss of qualifications, lack of professional experience, demotivation, debt, housing shortages, health restrictions, or even addiction problems.

Of course, it is not always easy to talk openly about problems. For many people, however, the support provided by case management offers an opportunity to reconnect with society and still "get a job."

Through targeted contacts in a trusting atmosphere, your integration specialist works with your clients to develop a vision for the future and plan individual steps to achieve the agreed goals. Support services from third parties (e.g., debt counseling) can also be included.

Regardless of why you lost your job, you must report this to us immediately. This is important so that we can recalculate your benefits, but also so that we can provide you with immediate advice and support in your job search.

You can notify us of your job loss by calling our service number, online atjobcenter.digital, or you can also report your termination here.

Please submit a copy of the proof of job loss to us immediately. Please also inform us of the reasons for the job loss, e.g., if you resigned, why you resigned.

We require the termination letter or termination agreement and a statement explaining why you lost your job. We also need your last pay slip and notification of when you will receive your last paycheck.