Accessibility statement
This accessibility statement applies to the Jobcenter Hagen web app. The Hagen Job Center strives to make the web app accessible. The legal basis for this is the North Rhine-Westphalia Disability Equality Act (BGG NRW), the Barrier-Free Information Technology Ordinance (BITV 2.0), and the underlying European standard EN 301 549 in their currently valid versions.
Note on the review process
Compliance with the requirements is verified by an independent BITV 2.0 test, which was carried out during the development of the web app.
Status of compliance with requirements
This web app is largely compatible with the requirements of BITV 2.0. The Hagen Job Center is working to remove the remaining barriers as quickly as possible.
Non-accessible content
The content listed below is not yet fully accessible:
Incompatibility with BITV 2.0:
- Easy language
Content in easy language is not yet available in the web app. The content for this area is being created by the Hagen Job Center and is currently in the implementation process. Publication is planned for a later date.
- Document upload / document scanner
The document upload function, including the document scanner in the web app, is not yet fully accessible.
Alternatively, customers can submit their documents to the Hagen Job Center via a document upload field within the WebApp forms.
This declaration was created on January 23, 2026.
Feedback and contact options
Would you like to report existing barriers in the web app or receive information on implementing accessibility?
Feel free to contact us by email at: Jobcenter-Hagen@jobcenter-ge.de.
Conciliation proceedings
The Federal Government Commissioner for Matters relating to Disabled Persons has an arbitration board in accordance with Section 16 of the BGG. People with disabilities can contact the arbitration board if they believe that a federal public authority has violated their rights under the BGG.
You can involve the arbitration board if, for example, you are not satisfied with the responses from the above-mentioned contact option. The aim is not to find winners or losers. Rather, the goal is to find a solution to a problem together and out of court with the help of the arbitration board.
The arbitration procedure is free of charge. You do not need legal representation.
You can find all the information you need about the arbitration procedure on the arbitration board's website. There you can read about how an arbitration procedure works and how to submit an application for arbitration. You can also submit the application in easy language or in German sign language.
You can contact the arbitration board at the following address:
Arbitration board under the Disability Equality Act
at the Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstraße 53
10117 Berlin
Phone:+49 (0)30 18 527-2805
Fax: +49 (0)30 18 527-2901
Email:info@schlichtungsstelle-bgg.de
Internet:www.schlichtungsstelle-bgg.de